FREQUENTLY ASKED QUESTIONS
Roller Banner Stands & Pop Up Counters can be sent either Next Working Day Delivery* or a more cost effective 3-5 Working Day Courier Delivery depending on the individual's requirements.
Posters and Interior Paper Banners are supplied in postal tubes and can be sent Next Working Day Delivery via Signed Courier or Hermes Delivery (3-5 working days) as standard.
Exterior PVC Vinyl Banners are subject to a slightly longer production time of 2-3 working days due to the additional drying time and finishing involved. They are sent on a priority next working day recorded service due to this.
Feather & Zoom Flags are subject to a standard delivery time of 5 working days from receipt of artwork. These are sent via a trackable courier service. Express Service available at a supplement.
Pop Up Display Systems are subject to a delivery time of 5-7 working days from receipt of artwork and are sent by a Signed Courier Delivery as standard.
PLEASE NOTE: SATURDAY & SUNDAY AND BANK HOLIDAYS ARE NOT WORKING DAYS
NEXT DAY DELIVERY IS ONLY AVAILABLE IF PAYMENT AND PRINT READY ARTWORK IS RECEIVED BY 11.30am. OR IF THE ARTWORK IS BEING DESIGNED BY US, THE SIGN OFF IS RECEIVED BY 11.30am. NEW ARTWORK OBVIOUSLY TAKES TIME SO PLEASE ALLOW UP TO 24 HOURS FOR RECEIPT OF PROOF.
FRIDAY DESPATCHES ARE RECEIVED ON THE NEXT WORKING DAY WHICH IS MONDAY. SATURDAY DELIVERIES ARE AVAILABLE AT A SUPPLEMENT - PLEASE CONTACT FOR FURTHER INFORMATION.
The better the quality the photograph you supply the better the quality of your end printed banner and it really is best to choose a sharp, clear original photo 2mb or above and where the person(s) take up most of the whole photograph rather than just a small area in the middle i.e. more background than person. Photographs from a good quality digital camera are preferable as undoubtedly they will provide the best quality print. Images from Facebook or similar are usually very poor quality and reduced in size to go onto the website therefore these are NOT possible to use for our products. Similarly photos from mobile phones do vary considerably in quality and whilst they may look good on a small phone screen in reality when looked at on a computer they may be of poor quality - do not just send photos from phones without first checking their quality on a computer screen at full size (100%) as otherwise you may be disappointed. You can upload your photos during the order process or via a file share website such as www.dropbox.com or similar sharing the files with our email address above.
Please be advised if you are supplying the artwork, logos, images or photos we can only print what we have been supplied and request that the highest quality image files are sent for use as these affect the quality of the final product! A proof is however always sent prior to printing for approval - any queries please feel free to email. It is your responsibility to ensure the proof is accurate and all spelling/content is correct.
Metallic colours cannot be printed - some items shown have an appearance of being gold or silver but ARE NOT metallic.
If you design in RBG and convert to CMYK, no matter what conversion settings you use, your colours will shift when converted to CMYK for printing purposes. RGB has a much wider colour gamut than CMYK. There are millions more colours available on screen than can be mixed using four inks.
Any out of gamut colours will be estimated to something that is within the printable range. If you are using bright colours on screen, specifically greens, blues and purples, you are probably going to be disappointed. This applies whether you are converting final images in Photoshop or exporting a PDF with print settings.
RGB is coloured light, CMYK is coloured ink. Any screen shows RGB because it has to. There is no ink in your monitor. However, a good calibrated monitor will show simulated CMYK. Working in CMYK mode will not display electric blues or radioactive greens. The final printed result will be much closer to what you see on screen.
Therefore it is essential your artwork is supplied in CMYK format as we cannot be held responsible for colour changes if we are required to convert to CMYK to print your artwork.
When can I expect to receive my banner/banner stand/poster?
Our goods are despatched according to the despatch service chosen during your checkout procedure. Hermes (3-5 working day delivery), Signed For Courier Service (next working day delivery). Please note Saturday is not a working day. Banner stands are despatched next day if artwork received print ready by noon and EXPRESS Service selected, otherwise STANDARD Service banner stands are sent via a 3-5 day courier service. Exterior banners are
despatched via signed for delivery within 2-3 working days.
Please note we are reliant on a third party for deliveries therefore whilst we will send out the items on the delivery service selected there may be a very small percentage of deliveries that may arrive late due to matters outside of our control for which we apologise.
What payment methods do you accept?
Payment can be made via Credit Card, PAYPAL, bank transfer or alternative by sending a cheque/postal order to our offices: All payments have to be cleared before orders can be despatch.
Essex Graphic Display Limited, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex CO6 2TE.
How do I get my artwork/images to you for use on banners etc?
We ask that all images
are sent direct to our email address as follows: firstname.lastname@example.org or for larger banner stand or external banner artwork these can be sent via a file share website such as www.dropbox.com or www.hightail.com. It is recommended that high quality
images are sent as the end product is of a far higher quality if the original
image is of a high resolution. If
in any doubt please feel free to email image over and then ask for our advice
in respect of the product you have ordered. Alternatively photos/artwork can be sent direct to us at Essex Graphic Display Limited, Unit 2 Atlas Works, Foundry Lane, Earls Colne, Colchester, Essex CO6 2TE. Photos/Discs can be returned with the order when despatched.
If supplying your own print ready artwork then this can be uploaded during the purchase procedure on our website and this allows for files up to 100mb to be submitted for download by us.
What can I change on the Banner/Banner Stand/Poster?
Within reason and subject to some limitations most items can be personalised according to your specification i.e. wording, font styles, colours, ages i.e. Congratulations on your Wedding Anniversary could read Congratulations on your Engagement or Congratulations to the Happy Couple … anything is possible. Background colours and designs can be changed to coordinate with any colour scheme i.e. flowers, rings etc. Please however remember to be as specific as possible when advising of colours as there is a broad spectrum of shading.
We also offer a design service so we can provide a bespoke individual design - just ask (may be subject to longer despatch time).
Where can my External Banners be used?
We print ALL banners on 500gsm exterior grade
vinyl which means these are waterproof and can be used both internally and
externally. They also come hemmed
and eyeleted for easy installation using strong string or cable ties etc. Alternatively you can choose to have these trimmed to size or with pole pockets depending on your requirements.
What happens if there is a mistake on my order?
Fortunately mistakes happen rarely. It is IMPORTANT that all information that is sent over to us is checked and proofed by you, as only you know the correct spellings and dates concerned etc - we print what we are given. We will however do our best to halt printing if it has not been started and correct accordingly. However, if the item has been printed then we are unable to correct and cannot issue a refund or replacement FOC.
What happens if I do not receive my order?
Please contact us direct by email no sooner than 5 days after the order placement if this has not been received for a Hermes delivery order, and we will endeavour to find out where the item is, and if necessary, send a replacement should the item be lost.
If next day courier service has been chosen or RMSD then contact us immediately if this has not been received.
What happens if my item is damaged?
Occasionally damage to our items can be received during transit. If you are in ANY DOUBT about the condition of the outer packaging please make a relevant comment stating this on the paperwork when you sign for the item to enable a claim with the relevant company and a replacement to be sent if applicable. Please contact us immediately with photographic evidence to support your claim including pictures of the packaging as well as item and we will advise the process to be followed depending on which delivery company is at fault.